I just tried to download my order and it's telling me it's expired.
Download links are only valid for 6 days and 5 tries. Be sure to download your order immediately. If you get this message, send me a note from the email address used to place the order and we'll send another download link.
I can't open the eBook.
If you're planning to read the book on your computer you'll need to install eBook software. We recommend http://calibre-ebook.com/ . It's free. (Adobe also has a product that works and is free, but we've been told it has a lot of ads which can be irritating.) The Calibre software can read both book formats (.epub and .mobi).
Download the calibre software and install it. If you've already downloaded and attempted to open the book, delete the book and download a new copy because opening the book outside the software can corrupt it. If you need a new download link, just let us know.
Download the book and save it to your computer. Be sure you make a note of where it's saved, or (if it's in the Download folder, move it to a folder you recognize). Check to make sure the download is complete, the file size should be:
- Markup & Profit book, .mobi format - 3,224 kb (File name: MPGR.mobi)
- Markup & Profit book, .epub format - 2,435 kb (File name: MPGR.epub)
- Profitable Sales book, .mobi format - 749 kb (File name: ProfSales.mobi)
- Profitable Sales book, .epub format - 563 kb (File name: ProfSales.epub)
After saving it to your computer, open Calibre and use the "Add Books" (top left corner) to navigate to the book to open it. Don't attempt to open the book outside the software.
I ordered the wrong eBook format.
Send me a note and we'll take care of it.
I didn't receive a download link.
You'll receive an email invoice when your order is placed. (If you can't find it, be sure to check your junk and/or spam folders.) In that email, the product name is the download link. (The product name on the "Thank you" page is also a download link.)
I saved the download and can't find it.
We can't help much here but we can give a little advice. If our advice doesn't work you'll need to talk to someone familiar with your computer settings.
Most browsers will save downloads to a Download folder, but it all depends on the settings on your browser. For Windows based computers, we suggest going to Windows Explorer. Navigate to the Users Folder, then look in each of those folders for a Download folder that might have your file.
(The easiest way to access Windows Explorer is by holding down the Windows symbol key and pressing the letter E one time. The Windows symbol key is located between the CTRL and the ALT keys on your keyboard.)